Feedback from previous guests about their experience.
66%
liked the hotel and would stay again
clean
friendly staff
tired
unprofessional
6.6/10
Nice
Rooms
7.3
Location
7.3
Service
8.3
Dining
6.7
Guest reviews
6.6/10
based on 3 reviews
3.5/5
based on 1026 reviews
7.5
7.5/10 based on 3294 reviews
#20 of 37 hotels in Surfers Paradise based on Tripadvisor
Gavin
United Kingdom,
March
2024
7.0/10
The hotel had a lovely, clean room but it was very old and tired with a musty smell. The location was convenient with easy access to Surfers Paradise, although the place could use some renovation. The staff were friendly and helpful, but somewhat unprofessional at times.
Rooms
6.0
My room was lovely and clean, but very tired and in need of attention.
Service
7.0
The staff were really friendly and helpful, but there were some instances of unprofessionalism.
Location
7.0
The location was convenient for reaching Surfers Paradise easily, but the overall area would benefit from some improvements.
Dining
8.0
The dining experience offered an amazing selection, but some aspects were not worth the price.
Facilities
7.0
The amenities offered were decent, but the overall place could use some upgrades.
clean
tired
David
United Kingdom,
March
2024
8.0/10
I had a pleasant stay at the hotel. The room was exceptionally spacious with a lovely balcony view, but I was disappointed by the lack of room service or restaurant facilities in the evenings. The service was spot-on, with friendly and helpful staff always available. The location was convenient for shopping and dining in Surfers Paradise, although there was some construction noise. The dining options were satisfactory with a nice selection available. Overall, a comfortable stay with a few minor drawbacks.
Rooms
8.0
My special needs room was exceptionally large and had a beautiful balcony overlooking the canal and mountains.
Service
9.0
The staff were very friendly and always ready to help.
Location
7.0
The hotel's location was convenient for shopping and dining in Surfers Paradise, although there was some construction nearby.
Dining
8.0
The dining experience offered an amazing selection of dishes.
Facilities
8.0
The hotel had a gym, spa, sauna, and BBQ area, providing various options for relaxation and enjoyment.
Vernon
United Kingdom,
September
2023
7.2/10
Our sneaky romantic getaway exceeded our expectations with lovely new furnishings and fully renovated kitchen and bathroom. However, the tired look of the 'luxurious jacuzzi suite' was a downside, quickly resolved by moving to a new room.
Rooms
8.0
The rooms had been recently refurbished and exceeded our expectations with lovely new furnishings and fully renovated kitchen and bathroom.
Service
9.0
The staff were very friendly and helpful, particularly Dorotea whom I highly recommend for their exceptional service.
Location
8.0
The location was close but not too close to the hustle and bustle, providing a peaceful stay with lots of seating options in the sun or under the trees.
Dining
5.0
The dining options were limited, with only poor instant coffee available.
Facilities
7.0
The hotel had a gym and games room for the kids, offering entertainment options for families.